Last updated October 13, 2023
This Policy is applicable to all interactions you may have with TrustGenius’ website, software applications, and any other services offered by TrustGenius, collectively known as the “Services.”
The Company may collect and process personally identifiable information (“Personal Data”), which could include but is not limited to your name, electronic mail address (email), contact numbers, and any other ancillary information you willingly provide during the processes of account creation, subscription to the Services, or any direct correspondence with us.
The Company also reserves the right to collect information regarding the manner in which you access and utilize the Services (“Usage Data”). This could encompass data such as your computer’s Internet Protocol address (IP address), browser type, browser version, the specifics of the Services you use, the time and date of your access, the time expended on those pages, and other diagnostic information that aids in enhancing service quality.
While the Company employs third-party financial transaction processors like Stripe for handling payments, we may acquire a limited set of payment-related data for verification and record-keeping purposes. Such information may include, but is not limited to, the last four digits of your credit/debit card and the card’s expiration date.
The Company employs your Personal Data and Usage Data to facilitate the provision of Services you have requested or subscribed to. This encompasses ensuring the continued functionality and improvement of our Services.
We may use your Personal Data, specifically your contact information such as email and phone number, to communicate with you about matters pertaining to your account or subscription, including but not limited to, account verification, purchase and billing confirmations and reminders, changes or updates to features of the Services, and technical and security notices.
Your Personal Data may be utilized to respond to your queries, troubleshoot issues, and provide other customer support services as deemed necessary for the effective management of your relationship with the Company.
We reserve the right to use the collected data, both Personal and Usage Data, to comply with applicable laws, regulations, legal processes, or governmental requests. Furthermore, such data may be used to protect the safety, rights, or property of the Company, the users of our Services, or any third party, and also to detect, prevent, or otherwise address fraud, security or technical issues as well as operational imperatives and policy enforcement, including the resolution of disputes and enforcement of our contracts.
The Company explicitly affirms that it does not engage in the selling, trading, or renting of your Personal Data to third-party entities for their promotional purposes or otherwise.
Notwithstanding Section 3.1, we may share your Personal Data with third-party service providers, agents, or contractors (“Trusted Third Parties”) to assist in the provision, maintenance, and analysis of our Services. These Trusted Third Parties are contractually obligated to adhere to confidentiality provisions and to comply with this Privacy Policy, as well as applicable laws and regulations concerning data protection and privacy.
We employ a variety of industry-standard security measures aimed at safeguarding your Personal Data. These measures may include, but are not limited to, encryption, firewalls, and secure socket layer (SSL) technology.
Despite the robust security protocols in place, we must acknowledge that no electronic storage method or data transmission over the internet is 100% secure. Consequently, while we strive to use commercially acceptable means to protect your Personal Data, we cannot provide absolute guarantees concerning the impermeability of such data to unauthorized access, acquisition, or disclosure.
The Company utilizes cookies and similar tracking technologies, such as pixels and web beacons (“Cookies”), to facilitate site navigation, personalize your experience, analyze usage of our Services, and deliver targeted advertisements where applicable.
You retain the right to disable the usage of Cookies via your browser settings. However, you acknowledge that disabling Cookies may render certain functionalities of our Services inoperative or less efficient.
We expressly reserve the right, at our sole discretion, to modify or replace this Privacy Policy at any given time.
Any modifications to this Privacy Policy will be duly updated on this page, accompanied by an amendment to the “Last Updated” date stated herein. Your continued usage of the Services post-amendment signifies your acknowledgment and acceptance of the revised Privacy Policy.
The Company hereby unequivocally declares that it does not, and will not, sell, trade, lease, or otherwise disseminate your Personal Data to third parties for any purposes, including but not limited to direct marketing, without your prior explicit consent. If there should arise any future circumstance requiring such an action, the Company will furnish a conspicuously accessible mechanism, commonly known as a “Do Not Sell My Personal Information” link, on its website, thereby facilitating your ability to opt out of the sale of your Personal Data.
To exercise any of the above-mentioned rights, or to seek further clarifications regarding these rights, California residents may submit a verifiable consumer request to the Company through the contact information provided at the end of this Policy. The Company commits to respond to a verifiable consumer request within forty-five (45) days of its receipt, an extension for which, if needed, will be communicated to you as prescribed by the CCPA.
To exercise any of the rights enshrined under the CDPA, or to seek further clarification regarding these rights, residents of Virginia are encouraged to submit a verifiable consumer request to the Company through the contact information provided at the end of this Policy. The Company will acknowledge receipt of your request within a reasonable time frame and will proceed to verify and execute the request in accordance with the CDPA and other applicable laws.
The Company is prohibited from discriminating against you for exercising any of your CDPA rights. This includes not denying goods or services, charging different prices or rates, or providing a different level or quality of goods or services to you.
To exercise any rights under PIPEDA, residents of Canada are requested to submit a verifiable consumer request to the Company via the contact details provided at the conclusion of this Policy. Upon receipt of a verifiable request, the Company will take adequate measures to authenticate the identity of the requesting party before proceeding to action the request. Subsequently, the Company will notify the resident of any actions taken or to be taken in response to the request.
In alignment with PIPEDA requirements, the Company employs reasonable security safeguards to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. These safeguards include but are not limited to, cryptographic measures, access control mechanisms, and secure data storage facilities.
The Company may transfer your Personal Data to other countries for processing, but will ensure that any such transfers are compliant with PIPEDA’s cross-border data transfer regulations.