Your assent to abide by this Agreement is a precondition to your access and use of the Services. If you do not agree to be bound by this Agreement, you are not authorized to access or utilize the Services and should cease any such attempts immediately. Furthermore, by utilizing the Services, you represent and warrant that you possess the legal authority to enter into this Agreement and to fulfill your obligations herein.
These Terms govern your use of our Software as a Service (SaaS) platform aimed at facilitating reputation management activities, including but not limited to, the collection of customer reviews via diverse communication channels such as Short Message Service (SMS) and electronic mail (email).
TrustGenius operates as a Software as a Service (SaaS) platform, whose primary function is to assist businesses in managing their online reputations (“Services”). The Services comprise various features and functionalities designed to enable corporate entities, partnerships, sole proprietors, and other business forms (“Business Users”) to aggregate, monitor, and analyze customer feedback and reviews.
The Services facilitate the collection of customer reviews through multiple modes of communication, including but not limited to Short Message Service (SMS), electronic mail (email), and other integrated application programming interfaces (APIs), as may be updated from time to time.
TrustGenius, also known as TRUSTGENIUS, LTD, offers the option to local businesses to engage in conversations with customers to request feedbacks. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to cancel. Carriers are not liable for delays or undelivered messages.
Business Users utilizing the Service are responsible for obtaining the necessary consents and permissions from their customers for the receipt of communications through the aforementioned channels, as required by applicable laws, including but not limited to the General Data Protection Regulation (GDPR), the Telephone Consumer Protection Act (TCPA), or any other relevant data protection or telecommunication statutes.
The Free Trial period commences upon successful activation of a new TrustGenius account and is valid for a duration of fourteen (14) consecutive calendar days, unless otherwise specified by the Company.
TrustGenius provides multiple subscription plans for its Services, designed to meet varying requirements and budgets of Business Users. The plans available for subscription are displayed on the TrustGenius website or other authorized platforms (“Subscription Plans”).
The financial terms for each Subscription Plan, including but not limited to subscription fees, setup fees, and other potential charges (“Subscription Fees”), will be clearly indicated prior to the completion of the purchase process.
It is the responsibility of the Business User to carefully review the Plan Features and Subscription Fees for each Subscription Plan and select the plan that most adequately meets their operational requirements and budgetary constraints.
The Company reserves the right, at its sole discretion, to modify, add, or remove Subscription Plans and Plan Features, as well as to adjust Subscription Fees. Such changes will be communicated to existing subscribers through appropriate means, which may include but is not limited to, notifications on the TrustGenius website, electronic mails, or in-app messages.
In certain instances, TrustGenius may impose a one-time setup fee (“Setup Fee”) for the provision of additional services related to the initial configuration of your TrustGenius account (“Initial Configuration Services”). This fee is separate from and in addition to the Subscription Fees associated with your chosen Subscription Plan.
Any Setup Fee will only be levied upon explicit agreement between the Business User and the Company. This agreement may be verbal, written, or through digital confirmation, and will specify the scope and terms of the Initial Configuration Services to be provided.
If applicable, the Setup Fee must be paid in full prior to the commencement of the Initial Configuration Services, unless otherwise agreed upon between the parties. Failure to remit payment in accordance with the terms may result in delays or cancellations of the Initial Configuration Services and could impact your ability to use the Services effectively.
Unless otherwise stipulated in this Agreement or agreed upon in writing by the parties, all Setup Fees are non-refundable, irrespective of whether the Business User elects to discontinue using the Services after the Initial Configuration Services have commenced.
Business Users have the right to request a full refund of the Subscription Fees paid for the Services within fourteen (14) calendar days following the initial billing cycle (“Refund Period”). All refund requests must be submitted in writing via email or other official communication channels provided by TrustGenius.
Refunds are subject to the Business User having not violated any terms of this Agreement and are at the sole discretion of the Company. The Company reserves the right to deny refund requests under certain conditions, which include but are not limited to misuse of the Services, violation of the Terms and Conditions, or other actions that are deemed to warrant a denial of refund.
After the expiry of the Refund Period, Business Users who wish to cancel their Subscription Plan may do so at any time. No additional Subscription Fees will be charged following the cancellation, and the Services will continue to be available to the Business User until the end of the current billing cycle (“Paid Term”).
Users are expected to utilize TrustGenius’ Services in a manner consistent with any and all applicable laws and regulations. Use of the Services for unlawful activities, including but not limited to spamming, is strictly prohibited.
You are solely responsible for the conduct and activities performed through your TrustGenius account, including all data that you upload, post, or otherwise transmit through the Services.
While using TrustGenius, you may input or otherwise provide data, including data for third parties (“User Data”). TrustGenius will take reasonable and appropriate measures to secure and protect the User Data in accordance with applicable data protection laws.
TrustGenius does not directly handle or store any credit card or financial information. All payment transactions are processed securely through third-party payment gateway Stripe. Users are advised to review Stripe’s own Privacy Policy and Terms of Service for additional details.
You are solely responsible for ensuring that your use of TrustGenius’ Services is in compliance with applicable federal, state, local, and international laws and regulations (“Applicable Laws”).
If TrustGenius suspects or becomes aware of any misuse of its Services or any violation of this Agreement, the Company reserves the right to investigate such misuse and take appropriate action, which may include terminating your access to the Services, reporting to the authorities, or pursuing legal action.
TrustGenius utilizes Stripe, a third-party payment processor, to facilitate financial transactions and process payments related to the Services (“Payment Processor”).
While Stripe is the primary Payment Processor, alternative payment methods such as PayPal and Wise may be utilized upon written agreement between the Business User and the Company. Such agreements shall specify the terms and conditions under which the alternative payment methods may be used.
You are responsible for providing accurate and current payment information to the Payment Processor or to TrustGenius. Failure to do so may result in the suspension or termination of your access to the Services.
TrustGenius LTD is a registered limited company in the United Kingdom, and as such, is subject to the laws and regulations of the United Kingdom.
Although TrustGenius’ Services are accessible worldwide, you acknowledge and agree that not all Services or features may be available in your jurisdiction and that we may disable such Services or features in accordance with local laws.
You expressly agree that these Terms and Conditions, as well as any dispute arising from or related to these Terms and Conditions or your use of the Services, shall be governed by the laws of England and Wales, without regard to its conflict of law principles.
Any disputes arising from these Terms and Conditions, including but not limited to its interpretation or enforcement, shall be resolved exclusively in the competent courts of the United Kingdom.
The Company reserves the unilateral right to amend, modify, or revise these Terms and Conditions at any time, for any reason, at its sole discretion.
Any amendments to these Terms and Conditions will be posted on this webpage. Additionally, the “Last Updated” date at the beginning of these Terms and Conditions will be revised to reflect the effective date of the most recent amendments.
Your continued use of the Services following any amendment to these Terms and Conditions constitutes your unconditional acceptance of such amendment. If you do not agree to any changes made to these Terms and Conditions, you must discontinue your use of the Services immediately.
