Terms And Conditions

Last updated September 01, 2025

Introduction and Acceptance of Terms

By accessing, browsing, or otherwise using the website, mobile application, and/or any other services offered by TrustGenius (collectively referred to as the “Services”), you (“User,” “Subscriber,” “you,” “your”) acknowledge that you have read, understood, and expressly agree to be legally bound by these Terms and Conditions (the “Terms,” “Agreement”). This Agreement constitutes a binding legal contract between you and TrustGenius LTD, a Limited Company duly organized and registered under the laws of the United Kingdom, with its principal place of business located at 7 Coronation Road, Dephna House, LAUNCHESE, London, NW10 7PQ, UNITED KINGDOM (“Company,” “we,” “us,” “our”).

Your assent to abide by this Agreement is a precondition to your access and use of the Services. If you do not agree to be bound by this Agreement, you are not authorized to access or utilize the Services and should cease any such attempts immediately. Furthermore, by utilizing the Services, you represent and warrant that you possess the legal authority to enter into this Agreement and to fulfill your obligations herein.

These Terms govern your use of our Software as a Service (SaaS) platform aimed at facilitating reputation management activities, including but not limited to, the collection of customer reviews via diverse communication channels such as Short Message Service (SMS) and electronic mail (email).

Article 1: Services Provided by TrustGenius

1.1 Scope of Services

TrustGenius operates as a Software as a Service (SaaS) platform, whose primary function is to assist businesses in managing their online reputations (“Services”). The Services comprise various features and functionalities designed to enable corporate entities, partnerships, sole proprietors, and other business forms (“Business Users”) to aggregate, monitor, and analyze customer feedback and reviews.

1.2 Communication Channels

The Services facilitate the collection of customer reviews through multiple modes of communication, including but not limited to Short Message Service (SMS), electronic mail (email), and other integrated application programming interfaces (APIs), as may be updated from time to time.

1.3 SMS Terms

TrustGenius, also known as TRUSTGENIUS, LTD, offers the option to local businesses to engage in conversations with customers to request feedbacks. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to cancel. Carriers are not liable for delays or undelivered messages.

1.4 WhatsApp Term

The Services may also facilitate communication with customers via the WhatsApp Business Platform (WhatsApp Cloud API). All WhatsApp messages sent through TrustGenius are subject to WhatsApp’s Business Policy and require prior customer opt-in.

1.5 User Responsibilities

Business Users utilizing the Service are responsible for obtaining the necessary consents and permissions from their customers for the receipt of communications through the aforementioned channels, as required by applicable laws, including but not limited to the General Data Protection Regulation (GDPR), the Telephone Consumer Protection Act (TCPA), or any other relevant data protection or telecommunication statutes.

Business Users are solely responsible for ensuring that any WhatsApp messages sent via TrustGenius comply with WhatsApp Business Policy, including but not limited to obtaining explicit opt-in from end users and refraining from sending unsolicited or promotional bulk messages.

1.6 Technical Requirements

To avail of the Services, Business Users must have access to a functional Internet connection and a compatible device, the specifications for which may be stipulated on the TrustGenius website or any other official publication. The Company shall not be liable for any interruptions or performance issues that are related to Business Users’ hardware or Internet connection.

1.7 Modifications and Updates

The Company reserves the right to modify, update, or discontinue any aspect of the Services, including features, functionalities, or communication channels, at its sole discretion. Such changes will be communicated through appropriate channels, including but not limited to updates on the TrustGenius website, email notifications, or in-app announcements.

1.8 Limitations and Exclusions

While the Company endeavors to ensure the availability and reliability of the Services, TrustGenius does not guarantee uninterrupted or error-free service. The Company shall not be liable for any inability to collect customer reviews due to technical glitches, third-party interventions, or other factors beyond its reasonable control.

Article 2: Free Trial Period

2.1 Free Trial Eligibility

TrustGenius offers a complimentary fourteen (14) day trial period (“Free Trial”) to all new subscribers (“Trial Subscribers”) who have not previously enrolled in or utilized any paid subscription plans for the Services offered by TrustGenius.

2.2 No Financial Obligation

During the Free Trial period, no financial commitment or credit card information will be required from Trial Subscribers. The Free Trial is offered to allow potential Business Users to assess the functionalities, capabilities, and benefits of the Services.

2.3 Activation and Duration

The Free Trial period commences upon successful activation of a new TrustGenius account and is valid for a duration of fourteen (14) consecutive calendar days, unless otherwise specified by the Company.

Article 3: Subscription Plans and Pricing

3.1 Availability of Subscription Plans

TrustGenius provides multiple subscription plans for its Services, designed to meet varying requirements and budgets of Business Users. The plans available for subscription are displayed on the TrustGenius website or other authorized platforms (“Subscription Plans”).

3.2 Description of Plans

Each Subscription Plan is equipped with its own set of features, data allowances, user limits, and other functionalities (“Plan Features”). The specific Plan Features applicable to each Subscription Plan will be detailed explicitly in the plan’s description at the point of sale or on the TrustGenius website.

3.3 Pricing Information

The financial terms for each Subscription Plan, including but not limited to subscription fees, setup fees, and other potential charges (“Subscription Fees”), will be clearly indicated prior to the completion of the purchase process.

3.4 User's Responsibility to Choose

It is the responsibility of the Business User to carefully review the Plan Features and Subscription Fees for each Subscription Plan and select the plan that most adequately meets their operational requirements and budgetary constraints.

3.5 Changes in Subscription Plans

The Company reserves the right, at its sole discretion, to modify, add, or remove Subscription Plans and Plan Features, as well as to adjust Subscription Fees. Such changes will be communicated to existing subscribers through appropriate means, which may include but is not limited to, notifications on the TrustGenius website, electronic mails, or in-app messages.

Article 4: Setup Fees and Initial Configuration

4.1 Definition and Applicability

In certain instances, TrustGenius may impose a one-time setup fee (“Setup Fee”) for the provision of additional services related to the initial configuration of your TrustGenius account (“Initial Configuration Services”). This fee is separate from and in addition to the Subscription Fees associated with your chosen Subscription Plan.

4.2 Agreement and Consent

Any Setup Fee will only be levied upon explicit agreement between the Business User and the Company. This agreement may be verbal, written, or through digital confirmation, and will specify the scope and terms of the Initial Configuration Services to be provided.

4.3 Payment Terms

If applicable, the Setup Fee must be paid in full prior to the commencement of the Initial Configuration Services, unless otherwise agreed upon between the parties. Failure to remit payment in accordance with the terms may result in delays or cancellations of the Initial Configuration Services and could impact your ability to use the Services effectively.

4.4 Non-refundability

Unless otherwise stipulated in this Agreement or agreed upon in writing by the parties, all Setup Fees are non-refundable, irrespective of whether the Business User elects to discontinue using the Services after the Initial Configuration Services have commenced.

Article 5: Refund and Cancellation Policy

5.1 Refund Policy

Business Users have the right to request a full refund of the Subscription Fees paid for the Services within fourteen (14) calendar days following the initial billing cycle (“Refund Period”). All refund requests must be submitted in writing via email or other official communication channels provided by TrustGenius.

5.2 Conditions for Refund

Refunds are subject to the Business User having complied with these Terms and not having engaged in misuse of the Services. The Company reserves the right to deny refund requests in cases of abuse, violation of the Terms and Conditions, or where the Services have been materially consumed. Refunds will not be unreasonably withheld and will comply with applicable consumer protection laws.

5.3 Cancellation After Refund Period

After the expiry of the Refund Period, Business Users who wish to cancel their Subscription Plan may do so at any time. No additional Subscription Fees will be charged following the cancellation, and the Services will continue to be available to the Business User until the end of the current billing cycle (“Paid Term”).

Article 6: User Conduct and Responsibilities

6.1 Acceptable Use

Users are expected to utilize TrustGenius’ Services in a manner consistent with any and all applicable laws and regulations. Use of the Services for unlawful activities, including but not limited to spamming, is strictly prohibited.

6.2 Fair Review Practices

Business Users shall not use the Services to engage in ‘review gating,’ defined as soliciting only positive reviews or discouraging negative feedback. TrustGenius strictly prohibits any practices that manipulate or bias the review collection process.

6.3 User Liability

You are solely responsible for the conduct and activities performed through your TrustGenius account, including all data that you upload, post, or otherwise transmit through the Services.

Article 7: Data Handling and Security

7.1 Data Collection and Storage

While using TrustGenius, you may input or otherwise provide data, including data for third parties (“User Data”). TrustGenius will take reasonable and appropriate measures to secure and protect the User Data in accordance with applicable data protection laws.

TrustGenius does not permanently store the content of WhatsApp messages transmitted through the Services, except as necessary for message delivery, troubleshooting, or where explicitly permitted by the Business User. TrustGenius does not engage in persistent storage or long-term archiving of message content transmitted via WhatsApp.

7.2 Payment Processing

TrustGenius does not directly handle or store any credit card or financial information. All payment transactions are processed securely through third-party payment gateway Stripe. Users are advised to review Stripe’s own Privacy Policy and Terms of Service for additional details.

Article 8: Compliance and Use

8.1 Legal Compliance

You are solely responsible for ensuring that your use of TrustGenius’ Services is in compliance with applicable federal, state, local, and international laws and regulations (“Applicable Laws”).

8.2 Restrictions on Use

You shall not use TrustGenius for any activities that are in violation of Applicable Laws, including but not limited to, the transmission of spam, the distribution of viruses or malware, or the unauthorized transmission of copyrighted materials.

Messages initiated by Business Users via WhatsApp outside of the 24-hour customer service window must use pre-approved WhatsApp message templates. TrustGenius reserves the right to suspend accounts that attempt to bypass these limitations.

8.3 Reporting Misuse

If TrustGenius suspects or becomes aware of any misuse of its Services or any violation of this Agreement, the Company reserves the right to investigate such misuse and take appropriate action, which may include terminating your access to the Services, reporting to the authorities, or pursuing legal action.

Article 9: Payment and Billing Information

9.1 Payment Processing

TrustGenius utilizes Stripe, a third-party payment processor, to facilitate financial transactions and process payments related to the Services (“Payment Processor”).

9.2 Alternative Payment Methods

While Stripe is the primary Payment Processor, alternative payment methods such as PayPal and Wise may be utilized upon written agreement between the Business User and the Company. Such agreements shall specify the terms and conditions under which the alternative payment methods may be used.

9.3 Responsibility for Payment

You are responsible for providing accurate and current payment information to the Payment Processor or to TrustGenius. Failure to do so may result in the suspension or termination of your access to the Services.

Article 10: Jurisdiction and Governing Law

10.1 Jurisdiction of Registration

TrustGenius LTD is a registered limited company in the United Kingdom, and as such, is subject to the laws and regulations of the United Kingdom.

10.2 Global Access and Local Laws

Although TrustGenius’ Services are accessible worldwide, you acknowledge and agree that not all Services or features may be available in your jurisdiction and that we may disable such Services or features in accordance with local laws.

10.3 Governing Law

You expressly agree that these Terms and Conditions, as well as any dispute arising from or related to these Terms and Conditions or your use of the Services, shall be governed by the laws of England and Wales, without regard to its conflict of law principles.

10.4 Forum for Disputes

Any disputes arising from these Terms and Conditions, including but not limited to its interpretation or enforcement, shall be resolved exclusively in the competent courts of the United Kingdom.

Article 11: Amendments to the Terms and Conditions

11.1 Right to Amend

The Company reserves the unilateral right to amend, modify, or revise these Terms and Conditions at any time, for any reason, at its sole discretion.

11.2 Notification of Changes

Any amendments to these Terms and Conditions will be posted on this webpage. Additionally, the “Last Updated” date at the beginning of these Terms and Conditions will be revised to reflect the effective date of the most recent amendments.

11.3 User's Continued Use

Your continued use of the Services following any amendment to these Terms and Conditions constitutes your unconditional acceptance of such amendment. If you do not agree to any changes made to these Terms and Conditions, you must discontinue your use of the Services immediately.

Article 12: Amendments to the Terms and Conditions

To the maximum extent permitted by law, TrustGenius shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the Services. Our liability shall in no event exceed the total fees paid by the Business User in the three (3) months preceding the claim.

Article 13: Contact Information and Queries

13.1 Contact Details

Should you have any questions, concerns, or require clarification regarding these Terms and Conditions, you are encouraged to contact the Company using the following contact details:

TrustGenius LTD

7 Coronation Road, Dephna House, LAUNCHESE, London, NW10 7PQ, UNITED KINGDOM

compliance@trustgenius.io

UK: +442035764097